Car Finance Claims Guide

Are you owed money? If you bought a car, van, or motorbike on PCP or Hire Purchase (but not leasing) between 2007 and 2024, you might be due back thousands from hidden discretionary commission arrangements (DCAs).

1. Check Your Eligibility

  • Timeframe:

    • Your finance agreement should have been taken out between about April 2007 and 2024.

  • Type of Agreement:

    • Applies to Personal Contract Purchases (PCP) and Hire Purchase deals.

    • Does not include Personal Contract Hire (leasing) or genuine 0% interest deals.

  • Usage:

    • The vehicle must be for personal (or primarily personal) use.

    • Some business finance agreements might qualify if used mostly for non-business reasons.

Tip: If you’re unsure, use our free reclaim tool to check if your deal included a DCA.

2. Gather Your Information

  • Documentation:

    • Locate your finance agreement paperwork (or check your credit report/bank statements) for details such as your policy number, finance provider, and agreement dates.

  • Contact Details:

    • If you can’t find your documents, contact your car finance provider or dealership for the necessary information.

3. Lodge Your Complaint

  • Use the Free Tool:

    • Our online reclaim tool will guide you through a few questions about your finance details and personal information (name, DOB, address, etc.).

    • The tool generates a time-stamped email or letter that asks your provider to confirm whether your deal included a DCA and logs your complaint.

  • No Claims Firm Needed:

    • Doing it yourself may maximise payout. However, should you not feel comfortable, our experts can make the claim on your behalf.

4. Await a Response and Follow Up

  • Provider Response Time:

    • While the FCA is investigating until May 2025, finance firms have until December 2025 to deal with complaints.

  • What to Do If You Only Get an Acknowledgement:

    • Check your sent folder and spam/junk mail.

    • If you receive only an acknowledgement or no response after about a month, follow up with the provider.

  • Next Steps:

    • If the provider confirms your deal had a DCA, your complaint is logged.

    • If they say it did not but you suspect mis-selling, there’s a separate commission disclosure route.

    • If rejected, remember you can escalate your case to the Financial Ombudsman Service.

5. Additional Points to Remember

  • Multiple Claims:

    • If you had more than one eligible car finance agreement (with the same or different providers), you might need to lodge separate claims.

  • Claim Even if the Agreement is Over:

    • You can still claim if your finance agreement has ended, even if your car has been paid off or repossessed.

  • Stay Informed:

    • Sign up for our newsletter for updates, or check our website regularly for news on the FCA’s investigation and any potential redress schemes.

By following these steps, you can quickly determine if you’re eligible for a reclaim and lodge your complaint without the need for a claims firm. Even better, we have a free reclaim tool to help you!

And should you decide this is all to much hassle, we can make the claim on your behalf.

Reclaim tool