Privacy policy.
Claimsbox ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, store, and disclose your personal information. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Claimsbox operates the websites motorpayout.co.uk and claimsbox.co.uk. For the purposes of data protection legislation, we are the data controller. We can be contacted at the email address contact@claimsbox.co.uk
2. Personal Data We Collect
We may collect and process personal data about you in the following ways:
2.1 Data You Provide to Us:
Name, address, email address, and contact details.
Details of your enquiry or claim.
Information provided in forms on our website or through correspondence (e.g., email, phone, or social media).
2.2 Data We Collect Automatically:
Your IP address and browser type.
Details of your visits to our website, including traffic data, location data, and other communication data.
Cookies and usage data to improve website functionality (see our Cookie Policy).
2.3 Data from Third Parties:
Information obtained from third parties such as credit reference agencies (for soft credit checks).
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including processing claims.
To perform soft credit checks with Experian, Equifax or Transunion (which do not affect your credit score) to identify eligible claims.
To comply with legal obligations and regulatory requirements.
To improve our website and services.
To contact you regarding your enquiry, claims process, or other relevant updates.
To share relevant information with third parties, such as panel solicitors, who assist in processing your claim (with your explicit consent).
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contractual Obligation: To fulfil a contract with you or take steps at your request before entering into a contract.
Legitimate Interest: For the operation and improvement of our services and website.
Consent: Where explicit consent is required (e.g., processing health data or sharing information with third parties).
Legal Obligation: To comply with legal and regulatory requirements.
5. Sharing Your Data
We may share your personal data with the following third parties:
Panel solicitors or legal representatives to assist with your claim.
IT service providers to manage and secure our systems.
External agencies, such as Experian, Equifax and Transunion, for credit checks (soft searches only).
Third-party contractors (e.g., call handling or customer experience surveys).
Regulatory authorities, where required by law.
We ensure all third-party processors comply with our data protection and confidentiality requirements.
6. Data Security
We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, accidental loss, or destruction. Measures include:
Encryption and secure servers.
Restricted access to personal data for employees and contractors on a need-to-know basis.
Regular audits and security reviews.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Call recordings and emails may be retained for up to 6 years, unless regulatory requirements specify otherwise.
8. Your Rights
Under the UK GDPR, you have the following rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain circumstances.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Obtain and reuse your data for your own purposes.
Right to Object: Object to processing, including direct marketing.
Right to Be Informed: Receive information about how your data is collected and used.
To exercise any of these rights, please contact us at contact@claimsbox.co.uk
9. Cookies
Our website may uses cookies to enhance user experience and gather analytics. For more details, please refer to our Cookie Policy.
10. Complaints
If you are dissatisfied with how we handle your personal data, you can:
Contact us directly at compliance@claimsbox.co.uk
Lodge a complaint with the ICO:
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
12. Contact Us
For any questions or concerns regarding this privacy policy or your personal data, please contact contact@claimsbox.co.uk
Last Updated: 25 January 2025